Embracing Technology For Improved Water Service Delivery In Kenya
About the case study
Adopting digitised technological solutions is an important step for organisations seeking to improve and expand water service delivery operations. This case study captures the lessons learnt at the Nanyuki Water and Sewage Company in Kenya. By adopting Management Information Systems (MIS), Geographical Information Systems (GIS) and Enterprise Resource Planning (ERP), operational efficiency and the quality of service provision jumped, particularly in terms of non-revenue water management, customer complaints management, process efficiency, staff productivity and governance.