Consultancy | Request for proposal
RFP: Consultancy on Call Centre Services
Gatsby Africa is seeking qualified and experienced service providers to deploy a cloud-based call centre platform under a consultancy agreement.
The selected firm will deliver a scalable, secure, and reliable cloud call centre solution supporting inbound and outbound voice calls, interactive voice response (IVR), and SMS messaging — ensuring efficient communication and enhanced client engagement across our operations.
Key areas of responsibility include:
- Deployment and configuration of a cloud PBX system with global reach.
- Implementation of IVR menus, call routing, and queue management.
- Integration of one-way and two-way SMS messaging, including bulk campaigns.
- Provision of real-time dashboards, performance reporting, and analytics.
- Adherence to robust security, data protection, and telecom compliance standards.
- This engagement aims to enhance Gatsby Africa’s communication systems by ensuring high availability, reliability, and user satisfaction through modern cloud-based telephony solutions.
For details on the scope of work, qualifications, and submission guidelines, please click below to view the full RFP.
The deadline for proposals is Wednesday, November 12th, 2025, at 4:00 PM East Africa Time (EAT).
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